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UPSKILL IN CUSTOMER SUCCESS

Take Your Career to the Next Level

 

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Beginner

Advanced

Who is this for?

EdTech professionals looking to evolve in their career. Whether you're VP, owner, or new to the team, there are new insights and learnings here for you.

What's inside?

How to reduce churn and grow revenue by relentlessly managing customer health, building loyalty, improving time-to-value, and more.

explore some modules from the course

Essential Skills for Customer Success                                          

Three Key Business Outcomes of Customer Success                             

How to Sell to the Right Customer                                                                   

Why Vendors & Customers Drift Apart                                         

Beginner

Who is this for?

Anyone transitioning into EdTech or who just started their customer success career in the industry.

What's inside?

The basics of succeeding in customer success: understanding the roles of this team, learning the lingo, avoiding bad practices, noticing the elements of a customer health score, and more.

explore some modules from the course

Skills You Need as a CSM                                  

Customer Success Metrics That Matter

Understanding Net Promoter Score (NPS)

Poisionous CS Practices                                                      

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WHAT ARE YOU WAITING FOR?

Let's Upskill in EdTech Customer Success

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"From the moment I interacted with Carrie, I felt confident that, with her help, I would find the right path for my professional future. The coursework was so well-organized, thorough, and tangible. She's changed my life forever!" - Michelle

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